1. Overview

The Shakes ABC Ltd Loyalty Programme is operated by Shakes ABC Ltd (“we”, “us”, or “our”) and rewards customers for in-store purchases made at participating locations. The Programme is free to join and is available via our loyalty app or by registering in-store.

2. Eligibility

• The Programme is open to UK residents aged 16 and above.
• Only one loyalty account is permitted per person.
• By enrolling, you agree to receive relevant communications regarding your loyalty account, rewards, and promotional offers, unless opted out.

3. Earning Points

• You will earn 10 points for every £1 spent on qualifying purchases.
• Points are awarded based on an item by item basis (excluding VAT, delivery charges, or discounts).
• Points are not awarded on:
  • Discounted or sale items
  • Purchases made using coupons or reward vouchers
  • Third-party delivery platform purchases (e.g. Deliveroo, Uber Eats)

Example: An item purchased at £12.50 earns 125 points.

4. Stamp Card

• For every qualifying in-store visit, you will receive 1 digital stamp.
• Every 5th visit unlocks a free reward item, specified on the stamp card within the app.
• The reward item may vary by location and may include drinks, upgrades, or selected menu items.
• Stamps are awarded per qualifying visit, not per item purchased.
• Completed stamp card rewards must be redeemed within 30 days of issue.
• Stamps cannot be exchanged for cash or transferred between accounts.

5. Redeeming Points and Rewards

• Once you earn 1,000 points, a £10 reward voucher will automatically be issued to your account.
• Vouchers can be used on qualifying in-store purchases at participating Shakes ABC Ltd locations.
• Points, vouchers, and stamp rewards are non-transferable and cannot be exchanged for cash.
• Only one voucher or coupon may be used per transaction.
• Rewards are not valid on purchases made through third-party platforms.

6. Refer a Friend

• Existing members can refer new members using their unique referral link.
• The referred individual must sign up using the referral link provided by the existing member.
• To qualify for the referral reward:
  • The referred member must complete account verification.
  • The referred member must make a qualifying purchase.
• Once the above steps are completed, both the referring member and the referred member will receive 100 points.
• Each member can refer multiple friends, but referral rewards will only be granted for new, first-time customers.
• Fraudulent referrals (e.g., self-referrals, duplicate accounts) may result in disqualification from the programme and/or forfeiture of points.
• We reserve the right to amend or terminate the referral program at any time without notice.

7. Promotions and Bonus Offers

• From time to time, we may offer welcome bonuses, birthday discounts, or limited-time promotions.
• These offers may be subject to additional terms and expiry dates.
• Birthday offers are available to members who have provided their date of birth and may include a discount coupon or free item.
• Promotional rewards cannot be combined with other discounts or redemptions unless explicitly stated.

8. Expiry of Points and Rewards

• Points will expire 12 months after the date they were earned if no further qualifying activity (earning or redeeming) occurs.
• Stamp rewards must be redeemed within 30 days of completion.
• Promotional coupons and vouchers will expire as stated on the coupon or within 30 days unless otherwise specified.

9. Account Management

• Members can update their personal details or preferences via the loyalty app.
• If you lose access to your account or device, contact us to help retrieve your account.
• We reserve the right to revoke points, stamps, or vouchers in the case of fraud, misuse, or breach of these terms.

10. Termination and Changes

• We may suspend, modify, or terminate the Loyalty Programme at any time.
• Any changes to the Programme or these Terms will be communicated via our app or website and will take immediate effect.
• Termination of the Programme will result in the cancellation of all outstanding points, vouchers, and stamp rewards.

11. Privacy and Data

• Your personal information will be used in accordance with our Privacy Policy.
• We collect and process data to administer the Programme, communicate offers, and personalise your experience.
• Your information will never be sold to third parties.

You can view our full Privacy Policy at: berriesdrinks.co.uk

12. Liability

• Shakes ABC Ltd is not responsible for technical issues, system errors, or lost rewards due to device failure or misuse.
• We are not liable for any loss, damage, or expenses arising from your participation in the Programme except where caused by our negligence.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the English courts.

14. Contact Information

If you have any questions or concerns about these Terms or your loyalty account, please contact us:

Email: info@berriesdrinks.co.uk
Registered Office: Office 28, New Lane, Laisterdyke, Bradford, BD4 8B
Website: www.berriesdrinks.co.uk